Vendor Privacy Policy

1. Introduction

This Vendor Privacy Policy explains how Contech OS Limited (NZBN: 9429052988585, "we", "us", "our") collects, uses, and protects information from technology vendors ("you") who list products and services on ConTech Market.

2. Information We Collect

Account Information

You Provide:

• Company name and details
• Contact person name and role
• Business email and phone
• Company address and website
• Tax identification numbers (if applicable)
• Company size and funding stage

Product and Service Information

Content You Upload:

• Product demonstrations and recordings
• Sales presentation materials
• Pricing sheets and rate cards
• Product specifications and documentation
• Customer testimonials and case studies
• Implementation timelines
• Sales call transcripts and notes
• Marketing materials and collateral

Usage and Analytics Data

We Automatically Collect:

• Login frequency and times
• Features used and content uploaded
• User engagement with your listings
• Response times to inquiries
• Profile completion rates
• Search appearance data

Customer Interaction Data

• Messages with potential customers
• Response rates and times
• User interest indicators
• Meeting scheduling data
• View counts and engagement metrics

3. How We Use Your Information

To Operate the Platform

• Manage your vendor account
• Display your products to relevant users
• Process and index your content
• Facilitate customer connections
• Send platform notifications

To Improve Our AI Systems

Your Content Helps Us:

• Train recommendation algorithms
• Understand product categorization
• Improve search relevance
• Extract feature patterns
• Analyze pricing models
• Enhance natural language processing

Important: AI training uses your content but doesn't reveal vendor-specific information to others

To Create Market Intelligence

We Aggregate Data To Understand:

• Average pricing by category and company size
• Common features across solutions
• Typical implementation timelines
• Market saturation by category
• Technology stack combinations
• Regional adoption patterns

Aggregation Rules:

• Minimum 5 vendors per data point
• No individual vendor identification
• Statistical significance required
• Competitive data always anonymized

To Support Your Success

• Provide engagement analytics
• Show profile performance
• Identify optimization opportunities
• Share general market trends
• Alert you to relevant RFPs (future feature)

4. How We Share Your Information

With Potential Customers (Controlled)

When users express interest, we share:

• Your public profile information
• Products matching their criteria
• Pricing ranges you've specified
• Contact information (only after interest expressed)
• Materials you've marked as public

With Our Service Providers

We share necessary data with:

• Google Cloud Platform (infrastructure)
• Ragie.ai (AI processing and transcription)
• Google Workspace (internal operations)
• Email service providers
• Analytics providers

All providers are bound by: confidentiality agreements, data protection requirements, and limited use provisions.

In Aggregated Market Reports

We sell reports containing:

• Industry-wide pricing trends
• Feature adoption statistics
• Market size estimates
• Technology preferences by segment
• Competitive landscape overview

These NEVER include:

• Individual vendor names
• Specific vendor pricing
• Proprietary features unique to you
• Your customer information
• Your sales strategies

For Legal Compliance

We may disclose information to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our legal rights
• Prevent fraud or security issues

No Sale of Vendor Data

We NEVER sell your contact information, customer lists, specific pricing, proprietary content, or competitive strategies.

5. Content Processing and Storage

Where Your Data Is Processed

• Primary processing: United States (Google Cloud)
• AI processing: United States (Ragie.ai)
• Backups: Multiple geographic regions
• Analytics: Global processing

How Long We Keep Your Data

Active Accounts:

• Account information: While account is active
• Product information: While listed
• Analytics data: Rolling 24 months
• Messages: 2 years
• Aggregated data: Indefinitely

After Account Closure:

• Personal data: Deleted within 30 days
• Aggregated analytics: Retained
• Legal compliance data: As required
• Backup deletion: 30 days

6. Your Privacy Rights

Access Rights

You can request a copy of your personal information, details of how we process your data, list of third parties with access, and your uploaded content.

Correction Rights

You can update account information anytime, modify product listings, correct inaccurate data, or request we update cached information.

Deletion Rights

You can request deletion of your vendor account, specific uploaded content, personal contact information, or historical interaction data.

Note: Aggregated data already incorporated into market intelligence cannot be removed.

Portability Rights

You can request your data in a machine-readable format, commonly used structure, or direct transfer to another service (where feasible).

Restriction Rights

You can request we limit processing for contested accuracy, unlawful processing, legal claims, or pending deletion requests.

7. Protecting Your Information

Security Measures

• Encryption at rest and in transit
• Access controls and authentication
• Regular security audits
• Incident response procedures
• Employee confidentiality agreements
• Vendor security assessments

Proprietary Information Protection

• Competitive data isolation
• Role-based access controls
• Audit logging of access
• Confidentiality obligations
• Secure disposal procedures

For full details, see our Security Policy.

8. AI and Automated Processing

How AI Processes Your Content

• Natural language processing of descriptions
• Feature extraction from demos
• Pricing pattern analysis
• Categorization and tagging
• Recommendation matching
• Transcript analysis

Your Controls

• Mark content as "not for AI training"
• Request human review of categorization
• Correct AI-generated summaries
• Opt-out of certain processing (may limit features)

Transparency Commitment

• No black box decisions affecting your listing
• Explainable recommendation logic
• Human oversight available
• Regular algorithm audits

9. Communications and Marketing

From Us to You

We may send:

• Account notifications
• Platform updates
• Performance reports
• Market insights (general)
• Policy changes
• Security alerts

You can opt-out of:

• Marketing emails
• Performance reports
• Market insights
• Feature announcements

Required communications:

• Security incidents
• Policy changes
• Account issues
• Legal notices

Your Communication Preferences

Manage via account settings, email unsubscribe links, or contact help@contechmarket.com.

10. International Considerations

New Zealand (Our Jurisdiction)

• Privacy Act 2020 compliance
• Privacy Commissioner oversight
• Data breach notification requirements

United States (Primary Market)

• State privacy law compliance
• Sector-specific considerations
• International data transfer mechanisms

Canada (Primary Market)

• PIPEDA compliance
• Provincial law considerations
• Consent requirements

Data Transfer Safeguards

• Contractual protections
• Technical security measures
• Limited access principles
• Regular compliance reviews

11. Special Categories of Data

What We Don't Collect

• Financial account details
• Government identifiers (unless required)
• Sensitive personal information
• Employee personal data
• Customer personal data (beyond business contacts)

Industry-Specific Data

Construction industry data may include:

• Safety certifications
• Compliance standards
• Union relationships
• Government contracts

We handle this with appropriate care and confidentiality.

12. Third-Party Integrations

Current Integrations

• Google authentication (optional)
• Public data enrichment services
• Analytics platforms

Your Integration Data

• Connection status only
• No access to your external accounts
• No pulling of customer data
• Minimal permission scope

13. Cookies and Tracking

Essential Cookies

• Authentication and security
• Session management
• Preference storage

Analytics Cookies

• Usage patterns
• Feature adoption
• Performance metrics

Your Controls

• Browser cookie settings
• Platform cookie preferences
• Opt-out of analytics

14. Children's Privacy

ConTech Market is not intended for anyone under 18. We don't knowingly collect information from minors.

15. Changes to This Policy

We'll notify you of material changes via:

• Email to registered address
• Platform notification
• 30 days before effective date

16. Your Responsibilities

You're responsible for:

• Accuracy of information provided
• Having rights to uploaded content
• Getting consent for recordings featuring others
• Protecting your account credentials
• Informing us of unauthorized access

17. Contact Information

Privacy Inquiries

Email: help@contechmarket.com

Response time: Within 5 business days

Vendor Support

Email: help@contechmarket.com

Response time: Within 2 business days

Data Protection Officer

Email: help@contechmarket.com

Regulatory Authorities

• New Zealand: Office of the Privacy Commissioner (privacy.org.nz)
• Canada: Privacy Commissioner of Canada (priv.gc.ca)
• United States: State-specific authorities

Legal Entity

Contech OS Limited
NZBN: 9429052988585
13 Hueglow Rise, West Harbour
Auckland 0618, New Zealand